Privacy Policy


We take your privacy very seriously. Please read this privacy policy carefully as it contains important
information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject
to the General Data Protection Regulation, which applies across the European Union (including in the United
Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our Kitty Fisher’s Group Ltd:


The group company and data controller which operates
various restaurants including Kitty Fisher's and Cora Pearl

Personal information:


Any information relating to an identified or identifiable individual

Special category personal information:

Personal information revealing racial or ethnic origin, political opinions, religious
beliefs, philosophical beliefs or trade union membership
Genetic and biometric data
Data concerning health, sex life or sexual orientation

Personal information we collect about you

We may collect and use the following personal information about you:

• your name and contact information, including email address
• your billing information, transaction and payment card information
• your contact history, purchase history and saved items
• information about how you use our website, IT, communication and other systems
• your responses to surveys, competitions and promotions
• information about your allergies or medical conditions relevant to the food and drinks we provide

This personal information is required to provide products and services to you. If you do not provide personal
information we ask for, it may delay or prevent us from providing products and services to you.

How your personal information is collected

We collect most of this personal information directly from you—in person, email and via our website. However,
we may also collect information:

• from third party booking agents
• from cookies on our website—for more information on our use of cookies, please see our cookies policy


• Cookies are small files that a web site places on your hard drive to enable additional features of the
web site to work. Our cookies do not have any personally identifying information but they do enable
us to provide a user-friendly experience. We do not use cookies to gather personal information such
as a person’s name or email address. In order to track usage on our website we may use cookies to
identify repeat visitors to the website and to determine the path visitors take on our site. Any
information gathered by the use of cookies is compiled on an aggregate anonymous basis.

• There is a notice on our home page which describes how we use cookies and which also provides a
link to our website privacy policy. If you use this website after this notification has been displayed to
you, we will assume that you consent to our use of cookies for the purposes described in this website
cookie policy and our website privacy policy.

• Use of cookies is an industry standard and many websites use them. Most internet browsers
automatically accept cookies. If you do not wish to use cookies or want to be notified of when they
are placed, you can set your internet browser to do so, if your browser so permits. Without cookies
enabled you can still use some of the features of our site.

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so,

• to comply with our legal and regulatory obligations;
• for the performance of restaurant services to you or to take steps before we offer/you receive our
products or services;
• for our legitimate interests or those of a third party; or
• where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this
is not overridden by your own rights and interests.

The below explains what we use (process) your personal information for and our reasons for doing so:

To provide services to you


For the performance of our services or in preparation for
the offering of services to you

Ensuring business policies are adhered to, eg policies covering security and internet use

For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you

Operational reasons, such as improving efficiency,training and quality control

For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best
service for you at the best price

Ensuring the confidentiality of commercially sensitive information


For our legitimate interests or those of a third party, ie to protect trade secrets and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, eg in relation to our financial performance,
customer base, product range or other efficiency measures

For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best
service for you at the best price

Updating customer records


For the performance of our services to you or to take steps at your request before offering you our services

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about restaurant matters

Ensuring safe working practices, staff administration and assessments

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, eg to make sure we are following our own internal
procedures and working efficiently so we can deliver the best service to you

Marketing our services and those of selected third
parties to:

—existing and former customers;
—third parties who have previously expressed an interest in our services;
—third parties with whom we have had no previous dealings.

For our legitimate interests or those of a third party, ie to promote our business to existing and former customers

Promotional communications

We may use your personal information to send you updates (by email) about our products and services, including exclusive offers, promotions or new products and services.

We have a legitimate interest in processing your personal information for promotional purposes (see above
‘How and why we use your personal information’). This means we do not usually need your consent to send
you promotional communications. However, where consent is needed, we will ask for this consent separately
and clearly.

We will always treat your personal information with the utmost respect and never sell it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:


• contacting us at
• using the ‘unsubscribe’ link in emails

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products
and services in the future, or if there are changes in the law, regulation, or the structure of our business.

Who we share your personal information with

We routinely share personal information with:

• third parties we use to help deliver our products and services to you, eg booking agents and payment
service providers
• other third parties we use to help us run our business, eg marketing agencies or website hosts;
• third parties approved by you, eg social media sites you choose to link your account to or third party
payment providers;
• our restaurants

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service
providers relating to ensure they can only use your personal information to provide services to us and to you.
We may also share personal information with external auditors, eg in relation to ISO accreditation and the
audit of our accounts.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply
with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or
all of our business or during a re-structuring. Usually, information will be anonymised but this may not always
be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal information with any other third party.

Where your personal information is held

Information may be held at our offices and those of our third party agencies, service providers, representatives
and agents as described above (see above: ‘Who we share your personal information with’).

How long your personal information will be kept

We will keep your personal information whilst we reasonably believe you remain a customer or future
customer or we are providing products and services to you. Thereafter, we will keep your personal information
for as long as is necessary:

• to respond to any questions, complaints or claims made by you or on your behalf;
• to show that we treated you fairly;
• to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy.
Different retention periods apply for different types of personal information. When it is no longer necessary to
retain your personal information, we will delete or anonymise it.

Transferring your personal information out of the EEA

We do not anticipate having any need to transfer your personal information out of the EEA. If we do, we will
update this policy.

Your rights

You have the following rights, which you can exercise free of charge:



The right to be provided with a copy of your personal information (the right of



The right to require us to correct any mistakes in your personal information


To be forgotten


The right to require us to delete your personal information—in certain situations

Restriction of processing


The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data

Data portability


The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object


The right to object:

—at any time to your personal information being processed for direct marketing (including profiling);
—in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to - see below: ‘How to contact us’; and
• let us have enough information to identify you eg your full name;
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent
utility or credit card bill); and
• let us know what right you want to exercise and the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, or used
or accessed unlawfully. We limit access to your personal information to those who have a genuine business
need to access it. Those processing your information will do so only in an authorised manner and are subject to
a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any
applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy notice was published on 25th May 2018 and last updated on 24th May 2018. We may change this privacy notice from time to time—when we do we will post those changes on this page and make you aware via our website so you are always aware of what information we collect and how we use it.

How to contact us

Please contact us by post or email if you have any questions about this privacy policy or the information we
hold about you.

Our contact details are shown below:


Our contact details

Kitty Fisher’s Group Ltd
10 Shepherd Market





Do you need extra help?

If you would like this notice in another format (for example audio, large print, braille) please contact us (see
‘How to contact us’ above).